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  • When will My Snake Crate ship?
    We ship out our boxes out at the end of each month. Unless an extended order deadline is announced at the top of our home page, you must subscribe by the 25th of the current month in order to receive the current month's box. For example, if you purchase a 3-month subscription on the 25th of September, you will receive our September, October, and November boxes. However, if you subscribe on the 26th of September, you will receive our October, November, and December boxes.
  • When will my Snakespresso order ship?
    If you purchased or are subscribed to our Flavor of the Month, your Snakespresso order will ship out at the end of each month. For all other orders, we will fulfill them within 1-2 business days and ship them out right away. Once shipped, your order should arrive within 5 business days. A tracking number will be sent to the email attached to the order once your order ships.
  • How can I track my shipment?
    You will be provided with a tracking number via email as soon as your shipment is sent out.
  • What do I do if my box arrived damaged?
    While we try to pack each box with care, sometimes the shipping process is harsh and may result in damages to the box, and in rare cases, the contents as well. Please send us an email at support@mysnakecrate.com or contact us through the chat feature on our website with photos of your damaged box and we will send you a new box right away, free of charge! Please note that requests involving boxes with minor cosmetic damage such as scratches, scuff marks, and tears that do not disrupt the integrity of the box are not eligible to receive a new box.
  • What do I do if one or more of the items are missing from my box?
    We are very sorry if an item is missing from your box! If you are missing an item, please contact us at support@mysnakecrate.com or through the chat feature on our website and let us know which item is missing from your box along with your order number. We will request a photo of the complete contents of the box that you received, and upon approval, we will send you a brand new box free of charge!
  • Can I request a species for the Snake of the Month?
    We always encourage those interested in My Snake Crate to send us an email with a request for the Snake of the Month! Please feel free to reach out with your requests or other feedback to support@mysnakecrate.com.
  • Can I order My Snake Crate as a gift?
    Absolutely! Simply provide the shipping information of the gift recipient at checkout.
  • How much does My Snake Crate cost?
    Our Standard Crate is $36.95 per month, but the longer you subscribe, the more you save per month! We offer subscriptions for 3, 6, and 12 months, respectively. If you want to share the My Snake Crate experience with family or friends, you may be interested in purchasing our Small, Large or Mega Family Crate, which include everything in our Standard Crate plus some extra goodies for everyone to enjoy! We also offer a Miniature Crate for $22.95 as a trial version of the Standard Crate. Shipping is provided free of charge for all orders shipping within the continental United States.
  • Do you offer discounts on subscription plans?
    Yes! Subscribers save more each month the longer they subscribe. For the best deal, you may opt to pay in full for a 3, 6 or 12 month subscription, which can be found under the "Shop Crates" tab. Additionally, we offer our rewards program, where you can earn Scales and redeem them on our boxes. We also occasionally send out coupon codes with our boxes, so be on the look out for one of the many ways to save with My Snake Crate!
  • What if I want to cancel my subscription?
    We'll be sad to see you go, but we understand that life happens! For monthly subscriptions, you may cancel at any time by navigating to your account under https://www.mysnakecrate.com/account/my-subscriptions. If you did not make an account or you forgot your account information, please reach out to us at support@mysnakecrate.com and we will cancel your subscription for you. For our 3, 6 and 12 month prepaid subscriptions, a full cash refund will only be issued if the cancellation is requested before your first box has been shipped out. If you purchased a prepaid subscription and have already received your first box, we will issue your account with a store credit amount equal to the value of the refund (excluding tax).
  • What's included in each box?
    We are always finding new ways to keep each box interesting, so no two boxes are identical to each other! Our Standard Crate includes at least 8 items, some of which vary each month. Each box will contain a booklet, species poster, educational activity, Critter Card, flashcards, a sticker, and a caresheet; the remaining items alternate each month, and may be a variety of unique surprises such as wall art, accessories, magnets, bookmarks, home decor and much more! Our Miniature Crate includes 6 items, and will contain a booklet, sticker, Critter Card, flashcards, care sheet, and one unique surprise that will alternate each month.
  • What is the recommended age group for My Snake Crate?
    Our crates are suitable for all ages and are best enjoyed as a family activity where everyone is learning together! The adventures inside are fun and educational for adults and kids alike.
  • When will my Snakespresso order ship?
    If you subscribed to Snakespresso or purchased the Flavor of the Month, your order will ship out at the end of each month. All other non-renewing orders will ship out within 3 business days.
  • Can I order coffee blends released in previous months?
    Yes, you can! If you enjoyed a particular blend of our coffee, you may either subscribe to recieve that blend each month or purchase it as a single-time purchase.
  • Do you offer half-caff coffee?
    Yes, we do! You may select full or half-caff upon adding Snakespresso to your cart.
  • How can I track my shipment?
    You will be provided with a tracking number via email as soon as your shipment is sent out.
  • Can I order Snakespresso as a gift?
    Absolutely! Simply provide the shipping information of the gift recipient at checkout.
  • What if I want to cancel my Snakespresso subscription?
    We'll be sad to see you go, but we understand that life happens! You may cancel your subscription at any time by navigating to https://www.mysnakecrate.com/account/my-subscriptions. If you did not create an account or forgot your account information, please reach out to us at support@mysnakecrate.com and we will cancel it for you right away.
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